A range of actions can be performed online, such as updating your details, checking policy documents and lodging claims. If you need to get in touch with us, there are various ways to do so - so you can choose the method that suits you best.

Shannons Self Service

Now you can take control of your insurance policies and claims in your own time with Shannons Online Services.

View policy details

View your policy details, including vehicle insured, agreed value (if applicable), excess, period of insurance, total premium, discounts applied and included & optional covers.

Update contact details

Ensure you receive the latest documents, renewals and reminders. Update your name, address, email, phone number and contact preference.

Update payment details

You can easily update your credit card or direct debit payment details online.

Obtain policy documents

Have copies of your Certificate of Insurance, Certificate of Currency, Payment Receipt, or Tax Invoice sent directly to your email inbox.

Find my policy number

Can’t find your paperwork? Don’t worry! That’s why we have a simple online tool to help you find most of your policies with Shannons. Enter your details, and we will send you an email with all your policy details.

Make a claim

We are all about making the claims process as fast and as easy as possible. Lodge most claims directly with Shannons in your own time, at your own pace, with our intuitive claim online tool.

Track my claim

We know that claims can sometimes be stressful, that’s why we have an easy online claims tracking tool for eligible policy types. Simply login to keep up to date and take action with most aspects of your claim.

Make a payment

To make payments easy and convenient, we have several different methods to suit your needs. Simply pick the method that suits you & pay your policy in no time.

View policy documents

View and download the relevant policy documents containing detailed information about your insurance policy.

Contact Us

Need to get in touch? Contact Shannons in your preferred way for information, help and support.

Contact Shannons now

Roadside Assist

Call for breakdown assistance if you have had Shannons Roadside Assist as a selected optional cover on your current Shannons Motor Insurance policy for 24 hours or more.

For Roadside Assist enquiries call 13 46 46.

Find out more

Support Resources

Customer Care

We understand that sometimes our customers need extra care and support at different points in their lives. Find out about our Domestic and Family Violence Policy, Financial Hardship Policy, Translator Services and more.


If you experience a problem, are not satisfied with our products or services, about how we collect, hold, use or disclose your personal information or privacy related issue such as refusal to provide access to or correction of your personal information, please let us know so that we can help.

Customer Support Team Locations

If your car or home was damaged by the east coast storms and floods. Our Customer Support Teams are on the ground and ready to help in impacted areas across the country.

Service of Legal Documents

Shannons is part of Suncorp Network, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the group.


Insurance Council Australia

Find out more about the General Insurance Code of Practice.

Insurance Fraud Hotline

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Phone: 1300 881 725
Email: intelligence@suncorp.com.au